#120 Dealing With Unhappy Patients

CommunicationPodcast

We fielded a question this past week inside our Life By Design For Chiropractors ELITE Doctors group and it prompted a deeper conversation on today’s episode.

How do you handle unhappy patients? The answer is…”It depends!”

As per the usual response, it depends on the context.

How we would handle a customer service issue with a long time patient who has shown their loyalty to our business, invested thousands of dollars and referred many thousands more, is going to be very different than how we address a prospect calling in and not happy with a policy of ours.
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#119 Making Chiropractic Mandatory

LeadershipPodcast

Could you imagine making chiropractic mandatory!?!?

Like car insurance, every single person with a spine would be mandated to receive chiropractic care.

It’s a chiropractor’s dream…or is it?

What would the profession or your practice look like if your community had no choice but to choose a chiropractor to see regularly?

On this episode of Life By Design For Chiropractors we run this thought experiment and find out how this “utopia” might play out.
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#118 Subluxation Based Chiropractic Is Dead

LeadershipPodcast

RIP Subluxation Based Chiropractic.

Your time has come.

No longer will the market accept objectively based assessments, logical care plans based on science and clinical experience, and an ongoing relationship with a health care provider who can deliver extraordinary outcomes.

Subluxation Based Chiropractor, you’re doomed!

Could this be true? Is it time?

Contrary to the belief of some, I believe the market is ripe for leadership and results…that makes a rational approach to Subluxation Based Care properly positioned for the success of the patient and chiropractor alike.

On this episode of Life By Design For Chiropractors we discuss a comment left on one of our Facebook posts. Read More

#117 3 Reasons You Feel Like S#!t Selling Chiropractic

CommunicationPodcast

You’re just about to walk into the room to review results with a new patient and there it is… that pit in your stomach.

Does this ever happen to you?

Do you feel ill after giving your recommendations?

Do you almost wish that new person would cancel just so you don’t need to have that scripted conversation?

There’s a reason you feel like s#!t selling chiropractic… actually, there’s at least 3 really good reasons you feel this way about selling chiropractic and that’s exactly what we cover on this episode of Life By Design For Chiropractors. Read More