Tag: retention

#140 Communicating Chiropractic In The 21st Century

CommunicationPodcast

Hard bone on a soft nerve?

Foot on the water hose?

How do you communicate chiropractic in the 21st century?

There have been, and still are, some incredible minds in Chiropractic.

Kent, Gentempo, Chestnut, Minardi, Murphy, Haavik and many more I’m certainly missing.

These pioneers have moved us away from the bone on nerve model to a new contemporary view of the spine, the nervous system and subluxation.

As powerful as science is, understanding the science and making it consumable for your market and your patients is a totally different story.

On this episode of Life By Design For Chiropractors I share a concept I’ve been developing in my own practice that I believe will be of tremendous value to those Chiropractors listening in. Read More

#125 Fix Your Retention Starting With This ONE Word

PodcastSystems

We’ve been staunch proponents of building and cultivating a lexicon for years.

All great brands have their own language…

The tall, grande and venti from Starbucks being an obvious example.

There are times in the development of your lexicon that certain words become prominent in pop culture and within the media, we’d be remiss not to use them to our advantage.

Extraordinary communication is helping people to understand and consume what we’re teaching and have it result in the actions we’d love for them to take.

Actions in our case, that will without question, lead to a happier and healthier life.

Over the past 4 months in practice I’ve noticed an increasingly obvious awareness and response to a certain word I’ve used for years. Only now, with it’s emergence in the cultural lexicon, patients are taking it to mean something even more important than ever before.

On this episode of Life By Design For Chiropractors, I explain how this came to be and how to use the principle to for building a powerful lexicon of your own.

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RBP Daily | How Accepting A Case Makes You The Boss

The Retention Based Practice Daily

I’m happy that the idea of creating boundaries is gaining popularity.

I’m almost positive we can thank Brene Brown exclusively for this, but I’m sure there are other authors who’ve contributed.

Successful offices and chiropractors who ‘close’ a lot of new patients don’t rely on fancy words or manipulation tactics.

They are authentically good, caring people who know how to make strong, clear agreements with their new patients before accepting them into care.

Even that concept, which I know you’ve heard before, of YOU accepting them is powerful if you actually grasp it vs. just fronting like you ‘own’ it, when you really don’t.

I wanted to take this time and record this quick video on a verbatim line I use to open the communication pathways to making a strong agreement with a new patients when accepting a case. Read More

#100 How To Help Patients Choose Your Ideal Recommendations

PodcastSystems

Wouldn’t it be a “dream come true” if patients told you what their check-up frequency should be and they actually got it right?

There came a time in practice when we finally figured out how to build engaged patients who were committed to the beginning stage of care but at the time, we still struggled with how to keep that engagement high beyond the first few months and no surprise… growth was mediocre at best.

Not only did I not know how to explain what to do next, but I found myself feeling anxious about asking patients to continue down the path at an ideal frequency that I had in mind for their care.

After digging deep on why we were failing to stockpile patients following their corrective care phase, I developed and re-developed (and re-developed again) a framework that simply works.

Led by a massive reduction in stress and anxiety, the new model worked to transition patients smoothly into the next phase of care and even better, they told me correctly how often they should be getting checked!

I couldn’t believe it, but after 8 years of using this communication strategy… it just works.

On this episode of Life By Design For Chiropractors, I take you inside a live recording of this topic from our Life By Design Training Camp. Read More