Now matter how wonderful you think your practice is, there’s always room for improvement!
In some cases, you’d be very pleasantly surprised at how fixing, modifying or updating a deficient area of your business will massively impact your bottom line.
Recently we made a staff change at the team leader position. It wasn’t due to poor performance…it was a change we made to stay ahead of the growth curve. We saw an opportunity that matched our values and quickly changed course.
In the process of training our newest team member we started an audit of our systems and realized a few key areas were being missed…we made the necessary changes and without having to increase our new patient volume we saw a 10% growth in visits per week in less than 14 days!
I was honestly shocked. Where did all these visits come from without having to attend a spinal screening or run an ad for the $27 exam?
They came from our team holding patients accountable to the visit schedule we originally agreed to and the majority of the contact was over the phone.
Old school right?
The take home point is not only that an accountability system is necessary but that every system in your office matters.
On this episode of Life By Design For Chiropractors we recount the entire experience and the lessons I learned along the way.
Enjoy! Read More